Switching billing companies feels risky. We built our onboarding around that reality. In 30 days, you are live, your staff is trained, and nothing falls through the cracks.
We have onboarded 500+ practices across every major specialty. The process is structured, the timeline is fixed, and nothing gets skipped. Here is exactly what happens from the day you sign with us.
Week 1
We review your current billing workflow, payer mix, denial history, and A/R aging report. You get a written summary of where revenue is leaking and what we will do about it before a single claim is submitted.
Week 2
We map our workflow into your existing EHR and practice management system. Parallel billing begins so your current operation keeps running uninterrupted. Your staff does not change how they work.
Week 3
We take over live claim submission. Every claim is scrubbed against payer-specific edits before it leaves our system. Your dedicated account manager is reachable by direct line from day one.
Week 4
You receive your first full performance report: clean claim rate, denial breakdown by payer and reason code, submission turnaround, and a baseline A/R snapshot. This becomes your monthly benchmark.
Every claim that leaves our system goes through five non-negotiable steps. No shortcuts, no batching errors, no dropped denials. Here is the workflow in full.
Real-time eligibility checks against all major payers before every appointment. We verify active coverage, co-pay amounts, deductible status, and authorization requirements so your team is never surprised at the front desk.
What You See
Pre-appointment eligibility report for each scheduled patient, delivered the morning of the visit.
CPC and CCS certified coders specialize by practice type. A cardiology practice gets a coder who knows cardiology, not a generalist working volume. Full chart review on every encounter before a code is assigned.
What You See
Coding summary with flags for documentation gaps that could trigger a payer audit or denial.
Claims submitted within 24 hours of coding completion. Every claim is scrubbed against payer-specific edits before transmission. We connect with 4,000+ payers and handle both electronic and paper submissions.
What You See
Real-time claims dashboard showing submission status, payer acknowledgments, and pending items.
Root cause analysis on every denial within 24 hours of receipt. Appeals are filed within 48 hours. We do not batch re-submit. We identify why the denial happened and fix it at the source so it stops recurring.
What You See
Weekly denial report broken down by payer, reason code, and recovery status.
ERA auto-processing with same-day payment posting. Patient responsibility balances are reconciled and flagged for follow-up. Monthly reporting includes a full breakdown by payer, provider, and CPT code.
What You See
Monthly P and L summary plus A/R aging report by payer bucket so you know exactly where every dollar stands.
Most billing companies look the same on a sales call. The difference shows up in turnaround time, denial recovery, and whether you can reach a real person when something goes wrong.
These are the questions we hear most from practices considering a billing change. Straight answers, no deflection.
No. Our parallel billing process means your current system keeps running while we set up our workflow in the background. Claims do not stop during the switch. Week two of onboarding is specifically designed to overlap the two systems so nothing gets missed.
Probably not. We work inside your existing EHR and practice management system. Your front desk, your clinical team, your providers: they keep doing what they are already doing. The billing workflow changes on our end, not yours.
Most practices see measurable improvement in clean claim rate and denial volume within 30 days. Full A/R recovery takes 60 to 90 days depending on payer response times. We set realistic expectations at the start, and we track progress against them weekly.
We review your current A/R as part of onboarding. Anything collectible goes into our denial management workflow. In our experience, practices transitioning to MMBS have an average of $40,000 to $80,000 in recoverable A/R sitting uncollected.
Yes. Prior authorization management is part of the eligibility verification step. We track authorization requirements by payer and specialty, submit requests on your behalf, and flag any services that require auth before the appointment is scheduled.
We do not lock practices into long-term contracts with exit penalties. If your clean claim rate, turnaround time, or denial rate is not improving by day 60, we want that conversation too. Our account managers are on direct lines, not behind a ticket queue.
A 30-minute call is enough to walk through your current billing setup, identify where revenue is leaking, and show you exactly how the MMBS workflow would apply to your practice. No pitch decks. No pressure.
Schedule a Free Billing Review