FAQ

What kind of bills can you negotiate?

We will negotiate any medical bill for you or your family regardless of how large or small the balance due. If you have health insurance, you will want to make sure that you have submitted the claim to them for processing. Once you know what coverage may be provided, then you can submit to us for negotiation, of the remaining balance.

What documentation do you need from me?

In order for us to contact your provider we will need a signed HIPAA release, a copy of your most recent bill, and any documentation from your health plan.

Do you offer payment plans?

Yes. We will work with the provider for a settlement that would be amortized over a 6 – 24 month period for any medical bills the total charges of $1,000.00 or greater.

I received treatment from an out of network provider and my insurance company sent me a check but the amount only covers a fraction of my bill. What can I do?

Many insurance plans that have out of network benefits will send the maximum amount they will cover directly to you and then you are to sign the check over to the provider. These are the types of bills where we can often assist in obtaining the deepest savings. If you receive a check in the mail please call us at 1-833-765-CMBS (2627).

What kind of savings can I expect?

Every bill is unique and savings obtained will depend on the type of medical services rendered along with what is considered usual and customary of these services. Our savings typically fall between 25%-45% of your medical bill.

When will my credit or debit card be charged?

Once an agreement has been reached with the provider, a settlement offer will be presented to you for approval. Consumer Medical Bill Solutions will charge your card a percentage of the savings obtained on the medical bill. If you have agreed to monthly payments to the provider, we will split out the Consumer Medical Bill Solutions negotiation fee into the same number of monthly payments.

What if the provider sends me another bill for more money?

The agreement with your provider states that they have agreed to accept the negotiated payment as payment in full and should cease any balance billing or further collection efforts. Should you receive an additional bill from your provider for the same episode of care after the settlement has been processed please be sure to call 1-833-765-CMBS (2627). One of our negotiators will contact your provider right away to resolve the issue.

What forms of payment do you accept?

We accept credit cards, debit cards, and direct funding from your bank account. We will accept Visa, MasterCard, Discover, and American Express. All credit cards will have a service fee.

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